- How do I find what I'm looking for?
- I found what I was looking for...
- How do I place my order?
- Can I order by phone?
- I forgot my password
- How do I change my password?
- Is it safe to use my credit card for purchases?
- What credit cards do you accept?
- Are there other ways to pay?
- Do I have to pay sales tax?
- What's your pricing policy?
- How much does shipping cost?
- How do I know if something's got a surcharge?
- Do you ship outside the US?
CHANGING OR CANCELLING AN ORDER
RETURNS AND EXCHANGES
- What's your return policy?
- I returned an item, but I haven't received a credit yet. I returned an item, but I didn't receive full credit. Why?
OUT OF STOCK ITEMS
COUPONS & PROMOTIONS
Step 1. To make a purchase, click "add to cart." Just like a real shopping cart, this one holds all the items that you may want to purchase. If there is no "add to cart" button, then the item may be out-of-stock. Click here for more info about out-of-stock items.
Step 2. If your item has been added to the cart successfully, it'll say: "1 item has been added to your basket" at the top of the page.
Step 3. After you add something to your cart, you can either continue shopping by clicking around the site like you were doing before, or you can proceed directly to checkout by clicking on "go to checkout."
1. Add as many items as you want to your cart by clicking the "add to cart" button next to the product.
2. Then either click the "go to checkout" button or the "view cart" shopping cart at the top of the navigation bar.
3. Then make any adjustments to your order on your "shopping cart" page, click the "update" button and proceed to "checkout."
4. If you've shopped at Mirrotek before, you are already a registered user. You can enter your e-mail address and password and you'll be guided through the checkout process. If you're a new customer, you'll be prompted to register for the first time. Just follow instructions from there.
Yes, give us a call at 1-973-472-1400. Our Customer Care Team is here to take your call from 9 A.M. to 5 P.M. EST, Monday through Friday.
For more details on this important topic, please check out our security statement.
We also accept Mirrotek in-store credit (issued by customer care for certain returns), or you can mail in your order with a check or Money Order.
Sales Tax will be charged only on orders shipped within the state of New Jersey. Shipments to addresses outside of NJ will not be charged sales tax.
Our goal is to bring you the highest-quality service at an affordable price. As with any store, we have to contend with the laws of supply and demand, so we must reserve the right to change prices as the market dictates. That's why if an item sells out, we're unable to guarantee that it will come back at the same price.
Even though we strive for perfection, we have been known to make a few mistakes. It happens very rarely, but there might be a mis-priced item on our site. To catch these errors, we run price checks as part of our order confirmation process. For this reason, we cannot confirm the price on your order until after you've submitted it.
So what happens if we find a mis-priced item inside your order? If the actual price is lower than the price that appeared on the site when you placed the order, we charge you the lower price, and you get an unexpected deal. If the actual price is higher than the price that appeared on the site when you placed the order, we will send you an e-mail or call you on the phone to determine whether or not you want to pay the higher price. If you do not want to pay the higher price, we can cancel the item from your order. We do not charge your credit card until your order is scheduled to be shipped.
Some of the items that we sell carry surcharges. These are usually big items, since they're bigger and bulkier, the cost of storing and shipping these items is higher. If you'd like more details on shipping costs, see our shipping policies.
Other things to keep in mind: All drop-ship items are sent via Ground shipping. We cannot ship to U.S. Post Office boxes (P.O. boxes). Unfortunately, we're unable to send certain items and all drop-ship items to Alaska, Hawaii or APO/FPO addresses and P.O. boxes.
Our shipping days are Monday through Friday, excluding holidays.
Mirrotek International LLC will gladly refund you if you return most unused items (exceptions are listed below) in their original condition within 30 days of purchase. Once the original item is returned, you will receive a credit in the amount that you paid (this excludes any promotional discounts, shipping costs or gift wrapping).
If you didn't actually make the purchase (say, you received a gift) and would like to return it, we'll issue you store credit toward your next visit with us. Note that it typically takes anywhere from 4-6 weeks to complete the processing of returns (i.e. you send us back the package, we credit you, your credit card company reflects your credit, etc.).
In the event of special promotions or discounts, Mirrotek reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call our customer care team if you have any returns-related questions that are associated with these special offers.
In-store credit will be issued if you are returning an item that was purchased on sale.
- Monogrammed or engraved items
- Halloween items after October 15th
- Holiday-themed items after the holiday
Please follow the steps listed below:
- Step 1:Call or email our customer service department at 973-472-1400, to get a return authorization number. THIS IS VERY IMPORTANT! We must know who's sending what back to properly credit your account.
Mirrotek International LLC will not process any orders that are received without an return authorization number located on or close to the shipping label.
- Step 2:Write your return authorization number(s) on your packing slip, circle the items you're returning, and include this slip in the box along with the items and their original packing material. Address the package as follows:
Mirrotek International LLC
90 Dayton Ave Bldg 43
Passaic, NJ 07055
Be sure to write your return authorization number on the packing slip and place this important paperwork inside the package. Note that we will reimburse your return shipping charges are reimbursed only if the item is being returned as a result of our error.
Step 3:Please ship the product back to us via UPS, Fedex, or USPS, and we STRONGLY recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. Remember, we can only credit you for items received back in our warehouse.
Well send you an e-mail when we receive the package. If youre returning a gift, we'll e-mail or phone you with a coupon code for in-store credit.
Note that it can take up to 6 weeks for a return to be credited on your credit card.
Once we receive your return in our warehouse, you will see a credit within one billing cycle. Please keep in mind that it can take up to 6 weeks for a return to be credited on your credit card.
If it's been over 6 weeks and you still haven't received a credit, please contact our customer service and we'll figure out what's causing the delay.
Some of our items are so popular that they sell out from time to time.
Unfortunately, we do not take backorders or offer rainchecks on out-of-stock products. During the course of promotions, popular products often sell out. We cannot retroactively allow any promotional discounts once the promotion is over.
Each deal is governed by its own set of rules, which are usually spelled out in the fine print associated with the offer. Sometimes we extend special offers in the form of sales, postcards, coupons, or special notices from our partners. Often we don't have room in those materials to list all the nitty-gritty details of the offer, so here's a summary of guidelines to keep in mind:If the offer specifies "first-time customers only," to take advantage of the offer you must be a new customer to Mirrotek, meaning you've never before purchased a product from mirrotek.com.
- If a minimum purchase amount is stated on the offer, you have to order at least that dollar value of product (not tax or shipping charges) to take advantage of the offer.
- If no minimum purchase is required, and your order total is less than the offer value, the leftover balance will not be saved.
- Many offers are good on one order only and limited to one use per household, that means that if someone you live with has already shopped with Mirrotek, you won't be eligible to receive it.
- All discounts will be applied at checkout. Sometimes its automatic, but other times you may be required to type the coupon code from the given offer into the "Coupon Code" box.
- Offers are not combinable with other promotions or discounts; no more than one coupon can apply per order.
- Unless otherwise stated, offers are only applicable to purchases made online at mirrotek.com.
- Free shipping applies toward ground shipping only (surcharges and drop ship fees are not included).
- No rain checks on out of stock items.
- In addition, coupons and/or discounts will not apply to certain other products that are indicated as such in their product descriptions.
- Offers are not applicable to previously placed orders.
- If you choose to return an item bought with a promotional offer, you will be refunded the price of the item LESS the percentage discount you received on your total order.
- Some promotions are not applicable towards the purchase of sale items.
- To prevent abuse, we reserve the right to cancel any order at any time.
Unfortunately, we do not print a catalog, all our products are available through the website only.