Shipping & Returns


How do I find what I'm looking for?
Mirrotek, like most stores, is organized into different departments. They can be found on the navigation bars on the left side of each page.

Search window:
If you know exactly what you're looking for, use our "search" option. The "search" box can be found at the top of the left sidebar. Enter the name of the product, the brand, or the category and we'll show you a list of the products that match your search.

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I found what I was looking for . . .

Step 1. To make a purchase, click "add to cart." Just like a real shopping cart, this one holds all the items that you may want to purchase. If there is no "add to cart" button, then the item may be out-of-stock. Click here for more info about out-of-stock items.

Step 2. If your item has been added to the cart successfully, it'll say: "1 item has been added to your basket" at the top of the page.

Step 3. After you add something to your cart, you can either continue shopping by clicking around the site like you were doing before, or you can proceed directly to checkout by clicking on "go to checkout."

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How do I place my order?

1. Add as many items as you want to your cart by clicking the "add to cart" button next to the product.

2. Then either click the "go to checkout" button or the "view cart" shopping cart at the top of the navigation bar.

3. Then make any adjustments to your order on your "shopping cart" page, click the "update" button and proceed to "checkout."

4. If you've shopped at Mirrotek before, you are already a registered user. You can enter your e-mail address and password and you'll be guided through the checkout process. If you're a new customer, you'll be prompted to register for the first time. Just follow instructions from there.

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Can I order by phone?

Yes, give us a call at 1-973-472-1400. Our Customer Care Team is here to take your call from 9 A.M. to 5 P.M. EST, Monday through Friday.

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I forgot my password. What do I do?
Just click the little link on the sign in page that reads, "forgot your password?" A little form will pop up. Fill it out, click the send button, and we'll send your password to your e-mail address.

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How do I change my password?
Simply sign in using your old password and click the edit my user profile link. This will take you to a page where you can change your password, among other cool things.

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PAYMENT OPTIONS

Is it safe to use my credit card for purchases?
Yes, you can safely enter your credit card number via our secure server, which encrypts all submitted information. We offer an additional layer of security by storing all credit card information on a computer that is not connected to the Internet your card number is transferred to this secure machine across a proprietary one-way interface.

For more details on this important topic, please check out our security statement.

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What credit cards do you accept?
We accept Visa and Master Card.

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Are there other ways to pay?

We also accept Mirrotek in-store credit (issued by customer care for certain returns), or you can mail in your order with a check or Money Order.

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Do I have to pay sales tax?

Sales Tax will be charged only on orders shipped within the state of New Jersey. Shipments to addresses outside of NJ will not be charged sales tax.

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What's your pricing policy?

Our goal is to bring you the highest-quality service at an affordable price. As with any store, we have to contend with the laws of supply and demand, so we must reserve the right to change prices as the market dictates. That's why if an item sells out, we're unable to guarantee that it will come back at the same price.

Even though we strive for perfection, we have been known to make a few mistakes. It happens very rarely, but there might be a mis-priced item on our site. To catch these errors, we run price checks as part of our order confirmation process. For this reason, we cannot confirm the price on your order until after you've submitted it.

So what happens if we find a mis-priced item inside your order? If the actual price is lower than the price that appeared on the site when you placed the order, we charge you the lower price, and you get an unexpected deal. If the actual price is higher than the price that appeared on the site when you placed the order, we will send you an e-mail or call you on the phone to determine whether or not you want to pay the higher price. If you do not want to pay the higher price, we can cancel the item from your order. We do not charge your credit card until your order is scheduled to be shipped.

Some of the items that we sell carry surcharges. These are usually big items, since they're bigger and bulkier, the cost of storing and shipping these items is higher. If you'd like more details on shipping costs, see our shipping policies.

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SHIPPING

How much does shipping cost?
Our SHIPPING POLICY is as follows: A standard order with Ground shipping will be charged $4.95 for the first item, plus a charge per pound according to UPS. A standard order is one that has NO oversized or drop-shipped items.

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How do I know if something's got a surcharge?
You'll know an item carries a surcharge if you see a special icons (like this one) on the product detail page (That's the page that has the product's description on it, and it's the page you probably use to add the item to your cart). Oversized items are more expensive to ship because they're heavier and/or bulkier than normal items. The drop-shipped items are delivered directly from our manufacturers, so a surcharge is applied to cover the vendor's shipping costs.

Other things to keep in mind: All drop-ship items are sent via Ground shipping. We cannot ship to U.S. Post Office boxes (P.O. boxes). Unfortunately, we're unable to send certain items and all drop-ship items to Alaska, Hawaii or APO/FPO addresses and P.O. boxes.

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Do you ship outside the US?
Sorry, we do not ship outside the US. In the cases of Alaska and Hawaii, packages will be sent 2nd Day Air and will be charged accordingly. Furthermore, in the case of APO/FPO addresses, the U.S. Military handles the final stage of delivery, so we are unable to estimate the shipping times to these destinations. Unfortunately, certain oversized items and all drop-shipped items cannot be delivered to these addresses.

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ORDER TRACKING

How can I track my order?
As soon as each package leaves our warehouse, we'll send you an e-mail to let you know it's on the way. At that time, you'll receive a tracking number for either UPS or the US Postal Service, depending on which carrier was used to send it. You can use this number to track your package online at www.UPS.com or www.USPS.gov. UPS allows you to track your shipment while en route, but the US Postal Service will only confirm the delivery date and location.

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Has my order shipped yet?
As soon as we ship your order, we'll send you an e-mail to let you know it's on the way.

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When will my order arrive?
Once you get the e-mail from us telling you that your shipment has left our warehouse, you can figure that packages sent via Ground shipping should take approximately 8 to 10 days to arrive. Please keep in mind that our factory is located in New Jersey, so depending on where you live you might get your package in less than a week.

Our shipping days are Monday through Friday, excluding holidays.

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My package should've arrived by now, but it hasn't. What do I do?
If you've double-checked the tracking status and you're still wondering where your package is, don't worry, contact our Customer Care Team and we'll be happy to help.

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CHANGING OR CANCELLING AN ORDER

Can I change or cancel an order once it's been placed?
Yes, but please call our Customer Care Team's toll-free number AS SOON AS POSSIBLE. The number is 1-973-472-1400 and our callback hours are from 9 A.M. to 5 P.M. EST, Monday through Friday. If your order has already been sent, then it may be too late to cancel the shipment. In this case, simply return the shipment. For info on how to go about making a return, see the returns section below.

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RETURNS AND EXCHANGES

What's your return policy?

Mirrotek International LLC will gladly refund you if you return most unused items (exceptions are listed below) in their original condition within 30 days of purchase. Once the original item is returned, you will receive a credit in the amount that you paid (this excludes any promotional discounts, shipping costs or gift wrapping).

If you didn't actually make the purchase (say, you received a gift) and would like to return it, we'll issue you store credit toward your next visit with us. Note that it typically takes anywhere from 4-6 weeks to complete the processing of returns (i.e. you send us back the package, we credit you, your credit card company reflects your credit, etc.).

In the event of special promotions or discounts, Mirrotek reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call our customer care team if you have any returns-related questions that are associated with these special offers.

In-store credit will be issued if you are returning an item that was purchased on sale.

The few things you can’t send back:

  • Monogrammed or engraved items
  • Halloween items after October 15th
  • Holiday-themed items after the holiday

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How do I return an item?

Please follow the steps listed below:

  • Step 1:
    Call or email our customer service department at 973-472-1400, to get a return authorization number. THIS IS VERY IMPORTANT! We must know who's sending what back to properly credit your account.

    Mirrotek International LLC will not process any orders that are received without an return authorization number located on or close to the shipping label.

  • Step 2:
    Write your return authorization number(s) on your packing slip, circle the items you're returning, and include this slip in the box along with the items and their original packing material. Address the package as follows:

    Mirrotek International LLC
    RGA #:
    90 Dayton Ave Bldg 43
    Passaic, NJ 07055

    Be sure to write your return authorization number on the packing slip and place this important paperwork inside the package. Note that we will reimburse your return shipping charges are reimbursed only if the item is being returned as a result of our error.

    Step 3:
    Please ship the product back to us via UPS, Fedex, or USPS, and we STRONGLY recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. Remember, we can only credit you for items received back in our warehouse.

    We’ll send you an e-mail when we receive the package. If you’re returning a gift, we'll e-mail or phone you with a coupon code for in-store credit.

    Note that it can take up to 6 weeks for a return to be credited on your credit card.

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I returned an item, but I haven't received a credit yet.

Once we receive your return in our warehouse, you will see a credit within one billing cycle. Please keep in mind that it can take up to 6 weeks for a return to be credited on your credit card.

If it's been over 6 weeks and you still haven't received a credit, please contact our customer service and we'll figure out what's causing the delay.

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I returned an item, but I didn't receive full credit. Why?
If you purchased from our site using a promotion, coupon or discount, you will only receive a credit for the percentage of the total that you actually paid. For example, if you used a $10 OFF coupon on a purchase that totaled $30, you will only receive a credit for $20.

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OUT OF STOCK ITEMS

Will out-of-stock items come back?

Some of our items are so popular that they sell out from time to time.

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Can I pre-order something that's out-of-stock?

Unfortunately, we do not take backorders or offer rainchecks on out-of-stock products. During the course of promotions, popular products often sell out. We cannot retroactively allow any promotional discounts once the promotion is over.

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COUPONS & PROMOTIONS

What is a coupon code?
From time to time we offer special coupon codes that our customers can use to get exciting discounts.

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How do I use a coupon or promotion code?
During checkout you'll be asked to choose your billing method. Fill out the coupon code section with your code on the checkout. Simply click the update button and your discounted total should appear.

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Is there fine print?

Each deal is governed by its own set of rules, which are usually spelled out in the fine print associated with the offer. Sometimes we extend special offers in the form of sales, postcards, coupons, or special notices from our partners. Often we don't have room in those materials to list all the nitty-gritty details of the offer, so here's a summary of guidelines to keep in mind:If the offer specifies "first-time customers only," to take advantage of the offer you must be a new customer to Mirrotek, meaning you've never before purchased a product from mirrotek.com.
  • If a minimum purchase amount is stated on the offer, you have to order at least that dollar value of product (not tax or shipping charges) to take advantage of the offer.
  • If no minimum purchase is required, and your order total is less than the offer value, the leftover balance will not be saved.
  • Many offers are good on one order only and limited to one use per household, that means that if someone you live with has already shopped with Mirrotek, you won't be eligible to receive it.
  • All discounts will be applied at checkout. Sometimes it’s automatic, but other times you may be required to type the coupon code from the given offer into the "Coupon Code" box.
  • Offers are not combinable with other promotions or discounts; no more than one coupon can apply per order.
  • Unless otherwise stated, offers are only applicable to purchases made online at mirrotek.com.
  • Free shipping applies toward ground shipping only (surcharges and drop ship fees are not included).
  • No rain checks on out of stock items.
  • In addition, coupons and/or discounts will not apply to certain other products that are indicated as such in their product descriptions.
  • Offers are not applicable to previously placed orders.
  • If you choose to return an item bought with a promotional offer, you will be refunded the price of the item LESS the percentage discount you received on your total order.
  • Some promotions are not applicable towards the purchase of sale items.
  • To prevent abuse, we reserve the right to cancel any order at any time.

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What do I do if my coupon isn't working?
First, make sure that you're entering it correctly. Sometimes these secret codes are rather long, so it's easy to make a mistake. Also, be sure you're entering the coupon code in the right place. If you're still having trouble, please contact our Customer Care Team for additional assistance.

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Do you have a catalog?

Unfortunately, we do not print a catalog, all our products are available through the website only.

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